SHIPPING TIME is between 2-5 business days for items already created.
Customs orders take substantially longer as custom supplies have to be ordered, but you will be involved + updated throughout the whole process.
We use the USPS as our main shipping carrier.

PLEASE NOTE:
-Once we ship a package we do not have any control over the time it takes for it to be delivered. If you need a package by a certain date, please be sure that you place the order within ample time.
-We are not responsible for stolen packages.

SHIPPING POLICIES:
We ship in 2 to 5 business days, depending on how many orders we have open. Holidays do not count as business days.


***Please note*** : Custom made pieces are FINAL SALE as these items were made specifically for you with your approval prior to payment.
Sale items, digital items, gift cards + donations are also non-refundable.

Our Return policy lasts 15 days. If 15 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused/unworn + in the same condition that you received it. It must also be in the original packaging.

To consider your return, we require a receipt or proof of purchase.
please EMAIL US at thecrystallinemoon@gmail.com.
Include in the email the following information:

  • Your full name 
  • Order number 
  • list the item(s) you are requesting to return and reason for return.

*Please note that shipping fees are non-refundable.

We will reply back with the options available according to your specific return request. Please note that returns are not guaranteed, but we want you to be happy with your purchase so we will work to see if we can find a solution for you.

Once your return is received + inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, + a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, we advise that you use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.



DAMAGED ITEMS:

If the product arrives damaged or broken WITH PROOF of damaged packages, buyer + seller are both responsible for filling out necessary forms through USPS. USPS is now requiring the BUYER to bring the damaged item to a post office to show proof of damages. There is no way to bypass this process. In order for both seller + buyer to be refunded, this is a necessary step.  A refund will be available after approval through USPS.

For malas that break, we do offer restringing for a $35 fee. Simply let us know you will be shipping it back for restringing + we can get that done for you no problem!

LOST PACKAGES:

-If your package is lost you must file a claim within 15 days of delivery. We are not responsible for lost products as we have no control over the package once it leaves our hands, but we will do what we can to help resolve the situation.

STOLEN PACKAGES:

-WE ARE NOT RESPONSIBLE FOR STOLEN PACKAGES. We aren't able to file a claim or get reimbursed for stolen packages. It’s the buyers responsibility to file a claim with USPS if the package is stolen.